Repairs
Warranty
Every purchase from www.rokhz.com carries a 6-month warranty from the date of purchase, covering the sandal, the copper, and the crystals against manufacturing faults.
If your item is covered, we’ll assess whether a repair or replacement is right for it. This warranty covers manufacturing faults only — not general wear and tear or accidental damage. Any repair, alteration, or customisation carried out by someone other than ROKHZ will void the warranty; we can’t take responsibility for work we didn’t do ourselves.
To make a warranty claim, email customerservice@rokhz.com with your proof of purchase, contact details, and photos of the item.
Repairs
We’ve worked hard to make ROKHZ durable enough for everyday wear. But we’re not perfect, and accidents happen.
Within 6 months of purchase — if something happens to your crystals or copper, we offer a complimentary repair or replacement, at no charge. Email customerservice@rokhz.com with your proof of purchase and we’ll advise on next steps.
After 6 months of purchase — if something happens to your crystals or copper, email customerservice@rokhz.com with proof of purchase, photos of the damage, and a brief explanation. Our team will assess and respond within 5 business days. Where possible, we’ll replace broken or lost crystals free of charge, though you may be responsible for shipping, delivery, duties, or taxes on the repair or its return.