Shipping & Delivery

Delivery

All orders are processed within 1-2 working days of placing the order and shipped by DHL Express. Upon dispatch of your order, you will receive a shipping confirmation email with your carrier information and tracking number.

Please note that whilst we make every attempt to process and ship your order in a timely manner, there are some factors that lay outside of our control, such as delays in transit, customs, or poor weather.

DESTINATION COST DHL TRANSIT TIMES
Switzerland 17 2-4 days
UK 13 2-4 days
EU 13 2-4 days
USA 17 2-4 days
Rest of World 17 3-5 days

Other points to note:

  • We ship to all EU countries, UK, USA, Rest of World and Switzerland on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
  • Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
  • If you have any delivery-related questions, please do not hesitate to contact us.