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Frequently Asked Questions
What makes ROKHZ different from a regular pair of sandals?
ROKHZ isn’t footwear with a wellness story bolted on. Grounding https://www.rokhz.com/pages/grounding is the product and the copper in the sole and crystals do the work — the sandal is just the vehicle. Every step becomes an act of connection — the same electrical exchange linked to better circulation, lower inflammation, deeper sleep, and a calmer nervous system. You’re not wearing a sandal. You’re wearing a return to your body.
Is grounding real, or is this just a nice idea?
Grounding is the practice of connecting the body to the Earth’s natural electrical charge — copper is one of the most conductive materials for it. We engineered the conductivity into the sole so the exchange happens automatically, no bare feet required.
What if I’ve never worn “healing crystals” before and feel a bit self-conscious about it?
You don’t need to believe in anything to feel the difference — you just need feet. Every ROKHZSTAR starts somewhere. Most arrive for the design and stay for what they notice after a week of wear.
Are these actually comfortable, or is that just marketing for a luxury sandal?
We started from a different premise entirely: your feet shouldn’t suffer, not even for a moment — not on day one, not while “breaking them in.” So we didn’t design a sandal and hope it would become comfortable. We engineered ergonomic precision into every curve until it felt like second skin from the first step. Because the truth is, you don’t need another pair of shoes. You need shoes that actually work. Aesthetics matter — but only as much as comfort does.
What if I order and they’re not right for me?
Free returns within 14 days of delivery, no drama. Try them on carpet, live with them, decide. If they’re not the fit — literally or otherwise — send them back for a full refund (minus shipping cost) https://www.rokhz.com/pages/delivery
Does ROKHZ run true to size, and what if I get it wrong?
ROKHZ run true to size. Check our Size Guide https://www.rokhz.com/pages/size-guide before you order—alternatively email us at customerservice@rokhz.com for specific enquiries. Our sandals are handcrafted and anatomically shaped. If you’re not in love, you’re covered by free returns within 14 days of delivery. No guesswork, no risk.
How do I know which crystal or style is “mine”?
Each crystal carries its own frequency — some for calm, some for clarity, some for confidence. The right pair usually finds you rather than the other way around. Start on our Crystals page https://www.rokhz.com/pages/crystals and notice which one you keep coming back to.
Why do they cost what they cost?
Each pair is handcrafted by a master artisan in Spain — not mass-produced. You’re paying for 50g of copper, the natural crystals, the hands that made it, and a sandal that won’t fall apart by August.
What makes ROKHZ different?
Each pair is handcrafted in Spain by a master artisan—not mass-produced. Every pair brings together 50g of grounding copper, natural crystals, conscious materials and precision-designed construction for lasting comfort and wear. ROKHZ is grounded luxury: wellness built in, not bolted on.
Are they good for travel, or just for looking good on holiday?
One pair, every outfit, zero breaking-in period — from walking the dog to walking dancing the night away. City strolls, country trails, beach to dinner. Our ROKHZSTARS say it’s the only shoe they pack now — no wardrobe change required, wherever their wanderlust takes them.
What happens after I buy — is this a one-off purchase or something more?
By subscribing to our newsletter you join a community that treats every step as intentional, not incidental — plus VIP access to limited drops and exclusive offers and 15% off to start. Most ROKHZSTARS never stop at one pair.